Support Services & ResourcesRun more efficiently, and minimize downtime with customized technical support services
After Sales Service
We offer installation service, calibration, method development, qualification, validation, as well as comprehensive extended service agreements with 24-hour response times.
Service & Warranty
All refurbished instruments come with a minimum 90-day warranty on all parts. We stock a wide variety of parts to efficiently support our warranty and service commitments.
We provide free technical training for all purchased instruments.
Whether you need an extended service agreement or one-time service, we have the capability to accommodate your particular situation and provide high quality maintenance service, repair, and installation with rapid response times.
We understand that instrument downtime may translate directly into lost revenue, not to mention often a bit of undue stress. Therefore, we place a great emphasis on maintaining our industry leading 24-hour response time for contract customers.
We are one of the few 3rd Party analytical instrumentation companies that also offers on-site method development and validation services.
- Installation on Mass Spec, LCMS, HPLC, and FPLC Systems
- Analytical Method Development
- Applications support
- Installation qualification and operational qualification (IQ/OQ)
- On-going Customer Training
- Phone Support and Technical Troubleshooting
- Services available to Select Domestic Customers. Please inquire.
Ship your instrument to us for in-house repair service and warranty support.
- Mass Spec, HPLC, FPLC systems, Microplae Readers and components.
- General Lab Equipment support including centrifuges, shakers, mixers, and more.
- Many instrument types and vendors supported. Please Inquire.
- Depot repair services offered worldwide
Laboratory Design Consulting
At Prodigy Scientific, we provide comprehensive solutions for laboratory design, workflow optimization, site preparation, instrument acquisition, and technical training to help you achieve your scientific objectives.
Through leveraging key strategic partnerships with industry leading vendors, our experienced team of experts are able to provide a comprehensive laboratory design and development service that can facilitate every step of the process from initial facilities layout, instrument acquisition, installation, method development, validation, and training. We work closely with our clients to develop a customized solution to meet their specific scientific goals, and continue to maintain an on-going relationship to insure their lab continues to run efficiently.
- Toxicology and Pain Lab Panels
- Drug Screening and Confirmatory Analysis
- Water Quality Testing
- ADME and DMPK Assays (Drug Metabolism and Pharmacokinetics Analysis)
- Small and Large Scale Purification
- Clinical Assay Development and Validation
- Biomarker Assay Development
Auction Equipment Services
To help address the needs of many of our clients, we have developed our auction support services department which will assist you in properly decommissioning, packing, and safely delivering your instrumentation to your facility.
With the prevalence of laboratory equipment liquidation auctions which offer the potential bidder the hope of obtaining leading equipment brands at deeply discounted pricing, there has also been a corresponding increase in the need for skilled technical service experts to decommission, safely pack, transport, install, and provide on-going support for the associated instrumentation. As a laboratory equipment sales and service company with years of experience with acquiring complex instrumentation from auction sales, we are uniquely positioned to address many of the challenging aspects involved in purchasing instrumentation through auction houses. Despite buyer premiums of 18-20%, the instrumentation from these purchases is rarely, if ever warrantied, and often purchased site unseen. So, despite buyer premiums of 18-20%, there is never any assurance that the instrumentation is completely functional, and even if it is functioning correctly on-site, there is always the difficult logistics of getting highly sensitive equipment safely to your lab. To make matters worse, there is often the added challenge of locating missing software or critical components and finding adequate 3rd party service support. With all of these challenges, often what started off appearing as a great deal, turns out to be an expensive nightmare. Despite all of these challenges, the allure of getting highly quality instrumentation at unrivaled pricing remains and great deals can still be found.
To help address the needs of many of our clients, we have developed our auction support services department which will assist you in properly decommissioning, packing, and safely delivering your instrumentation to your facility. Through our partnerships with select carriers, we help insure safe, customized transport of your instrumentation through couriers uniquely trained on the particular requirements of transporting highly sensitive lab instruments. Once on-site, our skilled technical service team will install, and thoroughly test your instrumentation to manufacturer specification insuring a highly efficient, stress free auction purchase. In addition, we offer extended service contract support, training, consulting, and applications development for many equipment types and brands. Contact us today before making that next purchase from Heritage Global, Biosurplus, Equipnet, Surplus Solutions, or Dovebid auction!
Prodigy Scientific, Inc. purchases used lab instrumentation.
Contact us today at (888) 589-4615 OR email at email@example.com.
Whether it is time to retire a unit or upgrade, contact our sales staff today for a smooth and cost-effective transition.