Support Services
& Resources
Run more efficiently, and minimize downtime with customized technical support services
Benefits
- After Sales Service
- Service & Warranty
- Technical Training
On-Site Service
Our services now include maintenance, service contracts, repair, compliance, and application support for most Mass Spectrometers, Liquid Chromatography systems, Gas Chromatographs (HPLC/UPLC, GC, LC-MS-MS, GC-MS), and related support equipment.
We understand that instrument downtime may translate directly into lost revenue, not to mention often a bit of undue stress. Therefore, we place a great emphasis on maintaining our industry leading 24-hour response time for contract customers.
We are one of the few 3rd Party analytical instrumentation companies that also offers on-site method development and validation services.
- Installation on Mass Spec, LCMS, HPLC, and FPLC Systems
- Analytical Method Development
- Applications support
- Installation qualification and operational qualification (IQ/OQ)
- On-going Customer Training
- Phone Support and Technical Troubleshooting
- Services available to Select Domestic Customers. Please inquire.
- Turbo Pump & Turbo Pump Controller Rebuild Services
- Electronic Board Rebuild Services
After Sales Service
We offer installation service, calibration, method development, qualification, validation, as well as comprehensive extended service agreements with 24-hour response times.
Service & Warranty
All refurbished instruments come with a minimum 90-day warranty on all parts. We stock a wide variety of parts to efficiently support our warranty and service commitments.
Technical Training
We provide free technical training for all purchased instruments.
DEPOT REPAIR
- Ship your instrument
Ship your instrument to us for in-house repair service and warranty support.
- Mass Spec, HPLC, FPLC systems, Microplate Readers and components.
- General Lab Equipment support including centrifuges, shakers, mixers, and more.
- Many instrument types and vendors supported. Please Inquire.
- Depot repair services offered worldwide
Laboratory Design
Consulting
At Prodigy Scientific, we provide comprehensive solutions for laboratory design, workflow optimization, site preparation, instrument acquisition, and technical training to help you achieve your scientific objectives.
Through leveraging key strategic partnerships with industry leading vendors, our experienced team of experts are able to provide a comprehensive laboratory design and development service that can facilitate every step of the process from initial facilities layout, instrument acquisition, installation, method development, validation, and training. We work closely with our clients to develop a customized solution to meet their specific scientific goals, and continue to maintain an on-going relationship to insure their lab continues to run efficiently.
Accordion Content
- Toxicology and Pain Lab Panels
- Drug Screening and Confirmatory Analysis
- Pesticide
- Water Quality Testing
- Bioanalytical
- ADME and DMPK Assays (Drug Metabolism and Pharmacokinetics Analysis)
- Small and Large Scale Purification
- Clinical Assay Development and Validation
- Biomarker Assay Development
ISO 9001:2015
Registered by EAGLE Registrations Inc.
Instrument Purchasing
Prodigy Scientific, Inc. purchases used lab instrumentation.
Contact us today
(888) 589-4615 OR email at sales@prodigyscientific.com
Instrument Trade-In
Whether it is time to retire a unit or upgrade, contact our sales staff today for a smooth and cost-effective transition.